Bill is the proud owner of an automotive spare parts manufacturing company. Bill and his co-worker Pat have bootstrapped this organization to become a multi-million-dollar enterprise serving more than 100 clients and employing more than hundred workers at the production and management units. Lately Bill has been faced with a problem, owing to the ripple effect of the recent recession on his customers. He finds that while his employees are working extra hours and
trying to deliver the orders on time, the profit of the company is sinking. Bill has been unable to take on new orders last month and has turned down customers. Bill’s team is trustworthy and goes to great lengths to complete the job at hand and deliver on time. However, this very culture has created inefficient processes that Bill now finds irreversible. Bill is torn between the choice of laying off some of his trusted employees and eventually shutting down his unit. Does he have another way to salvage his company?
When do I opt for Insight’s Business Process Mapping exercise?
- When you are about to make IT investments for your process automation
- When you know, something is terribly going wrong with your business but don’t know where
- When your production unit is running on full capacity but profits are depreciating
- When there is no accountability for “what went wrong where”
- When your company is planning to expand operations and needs to plan for it
- When you have a hunch that tells you that the company productivity is low
At Insight, we enable you to see the “big picture” of your operations and then analyze details by performing what we call Stygnosis, a business process modeling approach.
We do this in five steps :
- Problem/ Objective definition
During this stage, Insight works with the client to elucidate both the symptomatic problems faced by the client and the key objectives or expected outcomes from the business process mapping exercise.
- Identify and study the core business process under investigation
Once we have decided on the problems and objectives, we then narrow down the set of business processes under the radar. In Bill’s case, we need to be sure whether we are studying his order delivery process only, or the order management and employee attendance processes. After identifying these processes, our business process consultant goes over to the client location to investigate each of these processes.
During this stage, we also generate simple swim lane diagrams between people, process and existing systems.
- Business Process Mapping
This is when we map out the entire physical process into a document. At Insight we model a client’s business process on four perspectives or views – Material flow, Document flow, Operational flow and Cash flow.
- HotSpot identification
This is a crucial step in our business process mapping exercise by which we identify those nagging points – the real hotspots and leaks in the process. Most executives begin to get a better clarity on their processes at this stage.
- Proposed recommendation
We make sure that our recommendations are not necessarily “technology-dependent”. While we understand that technology solves many problems, our intention is to help our clients optimize their processes to the maximum with minimum changes to the existing process.
Business process mapping is a much-needed exercise if your company is keen on business process re-engineering or investing in an EAI (Enterprise Application Integration) or ERP software. A business process map not only gives you insight into the “real” working of your organization, but also helps you pin-point hotspots and hasten the improvement activity. Talk to us to find out how we can best help you improve your organization’s process.