Chatbots are changing the way brands interact with their customers, and when the chatbot is of high quality, those changes are usually positive. Businesses can reduce customer service costs by up to 30% by implementing conversational solutions like chatbots. over 80% of service queries are repetitive, and a virtual assistant that can cut down wait times to zero is a win-win innovation for both customers as well as businesses. In an age where the speed of service matters more than ever, chatbots are helping companies stay a step ahead.